Contact Us
Thank you for contacting Capnity. We are here to assist you with questions related to our online store, products, orders, shipping, or general inquiries. Our support options are designed to provide clear and reliable assistance.
Email Support
Email is our preferred method of contact for all customer service and order-related inquiries.
Support Email:
support@capnity.store
Please include your order number (if applicable) to help us respond more efficiently.
Live Chat
Live chat support is available through our website during business hours for general questions and basic assistance.
Chatbot Support
Chatbot support is available on our website to help answer common questions and guide customers to relevant information or support channels.
Customer Feedback
We value customer feedback and suggestions. Customers may share feedback, comments, or concerns by emailing us at:
Order or Shipping Inquiries / Order Help
For questions regarding order placement, shipping timelines, returns, or exchanges, please contact us via email or live chat and include your order details.
Tracking Issues
If you experience issues with tracking information or have not received your tracking details, please contact us at:
Please include your order number so we can review the matter accurately.
Connected on Social Media
You can follow Capnity on our official social media platforms for updates, announcements, and new product information:
For customer service inquiries, we recommend contacting us via email or live chat for faster assistance.
Contact Form
Customers may also reach out using the contact form available on our website. Please ensure all required fields are completed so we can respond appropriately.
Technical Support
For website-related or technical concerns, please contact our support team via email with a brief description of the issue.
For Order Assistance
For help with placing an order, modifying an order (before shipment), or general order questions, please contact us at:
Business Information
Business Name: Capnity
Capnity operates as an online-only retail store specializing in caps. All sales, customer service, and order processing are handled digitally through our website.
Business Address:
740 E Chelten Ave, Philadelphia, PA 19139, United States
Business Hours
Monday – Friday
08:00 AM – 04:00 PM (GMT-05:00)
Customer inquiries received outside business hours are reviewed and responded to on the next business day.