FAQs
Welcome to the FAQs section. Here you will find answers to common questions about our online store, products, shipping, returns, payments, and policies. If your question is not listed, please contact our support team at support@capnity.store.
Orders
Q1: How can I place an order?
A: Orders can be placed directly through our online store. Browse our collection of caps, select items, add them to your cart, and complete checkout.
Q2: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed for shipment. Please contact support immediately for any changes.
Q3: How will I know if my order is confirmed?
A: A confirmation email will be sent once your order is successfully placed.
Q4: Do you offer gift wrapping or personalized messages?
A: Currently, we do not offer gift wrapping or personalization services.
Shipping & Delivery
Q5: Which countries do you ship to?
A: We currently ship within the United States only.
Q6: How long will my order take to arrive?
A: Estimated delivery time is 4–6 business days. Handling time is 1–2 business days, and transit time is 3–4 business days.
Q7: How can I track my order?
A: Tracking information is sent via email once your order has shipped. If tracking details are missing, please contact support.
Q8: Do you offer expedited shipping?
A: At this time, we offer standard flat-rate shipping only.
Q9: What happens if my order is lost or damaged in transit?
A: Please contact us within 48 hours at support@capnity.store. We will assist you according to our Return and Refund Policy .
Returns & Refunds
Q10: What is your return policy?
A: We accept returns within 30 days for defective, damaged, or incorrect items. Returns for other reasons are accepted if the product is new, unused, and unopened.
Q11: Who is responsible for return shipping?
A:
- Capnity covers return shipping for defective, damaged, or incorrect items (prepaid label provided).
- Customers are responsible for return shipping for personal reasons such as change of mind.
Q12: How long does it take to receive a refund?
A: Refunds are issued to the original payment method within 10 business days after the returned item is received and inspected.
Q13: Can I exchange a product?
A: Yes, exchanges are accepted for eligible products. Please contact support to initiate the exchange process.
Payments
Q14: What payment methods are accepted?
A: We accept payments through PayPal.
Q15: What currency do you use?
A: All transactions are processed in United States Dollars (USD).
Q16: Is my payment information secure?
A: Yes. We use secure checkout, SSL encryption, and PCI-compliant payment processors to protect your payment information.
Store & Business Information
Q17: What is Capnity?
A: Capnity is an online-only brand specializing in caps, serving customers across the United States.
Q18: How can I contact the store?
A: Our preferred contact method is email at support@capnity.store. Live chat and chatbot support may also be available during business hours.
Q19: What are your business hours?
A:
Monday – Friday
08:00 AM – 04:00 PM (GMT-05:00)
Messages received outside business hours are responded to on the next business day.
Q20: Can I follow Capnity on social media?
A: Yes. Follow us for updates, announcements, and new product launches on:
Q21: How can I provide feedback?
A: Customers may share feedback or suggestions by emailing support@capnity.store.
Technical Support
Q22: I’m experiencing technical issues on the website. What should I do?
A: Please contact our support team via email with a brief description of the issue. Screenshots are helpful and may speed up resolution.
Order Assistance
Q23: I need help placing or tracking my order. What should I do?
A: For any order-related assistance, contact support@capnity.store with your order number and details. Our team will assist you as soon as possible.