Last updated: February 15, 2026
At Capnity, we are committed to ensuring complete customer satisfaction. We accept returns and exchanges for eligible products in accordance with the terms outlined below. This policy applies to all orders shipped within the United States.
Return Window
Customers have a 30-day return window from the date of delivery to initiate a return. Orders returned after this period may not be eligible for a refund or exchange.
Return Eligibility
Only new products are eligible for returns. Eligible products must be unworn, unused, unopened, and in their original packaging. Products that do not meet these conditions will not be accepted.
Reasons for Return
Returns are accepted for:
- Defective or damaged products
- Incorrect items shipped
- Customer reasons, such as change of mind, wrong fit, or unwanted item
Return Shipping Cost
Capnity Covers Shipping
If the return is due to our mistake (such as receiving a damaged, defective, or incorrect item), Capnity will cover all return shipping costs and provide a prepaid return label.
Customer Covers Shipping
If the return is for reasons not related to a defect or error (such as change of mind, wrong fit, or unwanted item), the customer is responsible for arranging and paying for return shipping and must provide a valid return label.
Restocking Fee
Capnity does not charge any restocking fees for returned products. Eligible returns will receive a full refund in accordance with this policy.
Return Process
To initiate a return:
- Contact support@capnity.store within 30 days of delivery
- Provide your order number, reason for return, and any supporting photos if applicable
- Follow the return instructions provided by our support team
Please ensure the product is securely packaged to prevent damage during transit.
Refund Process
Refunds are issued to the original payment method within 10 business days of receiving and inspecting the returned item. An email confirmation will be sent once the refund has been processed.
Late or Missing Refunds
If a refund is not received within 10 business days:
- Check with your bank or payment provider
- Contact support@capnity.store with your order details
We will assist in resolving the issue promptly.
Change of Mind
Customers may return products due to a change of mind, provided the item is new, unworn, unopened, and within the 30-day return window. Return shipping costs and return labels for such returns are the customer’s responsibility.
Exchanges
Exchanges are accepted for eligible products. To request an exchange:
- Contact support within 30 days of delivery
- Provide details of the item to be exchanged and the desired replacement
- Return the original item by mail following the instructions provided
Replacement items will be shipped once the returned product is received and verified.
Damaged or Defective Items / Wrong Item Shipped
If a product is received damaged, defective, or incorrect:
- Contact support@capnity.store within 48 hours of delivery
- Include your order number, photos of the issue, and a brief description
- Capnity will provide a prepaid return label and cover return shipping
Once the item is returned and inspected, a replacement or refund will be issued.